Shipping Policy
Shipping Policy
Last updated: October 12, 2026
Thank you for shopping with Nancy Lem, an online store operated by NancyLem LLC. This Shipping Policy explains how we process, package, and deliver orders placed through nancylem.store.
Order Processing
Orders are processed within [1–3] business days (Monday–Friday, excluding U.S. public holidays) after payment is confirmed.
Orders placed after [2:00 PM ET] or on weekends and holidays will begin processing on the next business day.
During sales events, holidays, or periods of high demand, processing may take longer. If we expect a delay, we will contact you by email.
Shipping Rates and Delivery Times (United States)
| Shipping Method | Cost | Estimated Delivery Time* |
|---|---|---|
| Standard Shipping (orders under $65) | $3.99 | [5–10] business days |
| Standard Shipping (orders $65 and over) | Free | [5–10] business days |
| Discreet Shipping Upgrade | +$2.99 | Same as selected method |
*Delivery times begin after your order has been processed and shipped. They are estimates, not guarantees.
We currently ship to all 50 U.S. states. [We do / do not] ship to P.O. Boxes and APO/FPO/DPO addresses.
Discreet Packaging
Your privacy matters to us.
- Every order ships in a plain outer box with no Nancy Lem branding and no description of the contents.
- The shipping label uses a neutral sender name: [sender name].
- Charges on your bank or card statement will appear as [billing descriptor].
The Discreet Shipping upgrade, available at checkout, adds [describe the extra measures, e.g., an additional unmarked inner layer and fully neutral labels from dispatch to delivery].
Please note that customs forms on international orders may be required by law to describe the contents of a package. We will describe items as generally as permitted.
International Shipping
We ship to most countries. Shipping costs and estimated delivery times are calculated at checkout based on your destination.
- Duties and taxes: International orders may be subject to import duties, taxes, and customs fees charged by the destination country. These charges are the customer’s responsibility and are not included in the order total unless stated at checkout.
- Local laws: Some countries restrict or prohibit the import of intimate wellness products. You are responsible for confirming that the products you order may be legally imported into your country. Orders seized, refused, or returned by customs are not eligible for a refund of shipping or customs charges.
- Unavailable destinations: If checkout does not offer your country, we are unable to ship there at this time. Contact us before ordering if you are unsure.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. Tracking may take up to 48 hours to show updates after the label is created.
Shipping Delays
If we cannot ship your order within the processing time stated above, we will notify you and give you the option to agree to the delay or cancel the order for a full refund.
Carrier delays caused by weather, customs, high seasonal volume, or other events outside our control are not within our responsibility, but we will help you follow up with the carrier.
Incorrect Addresses and Order Changes
Please check your shipping address carefully at checkout. If you need to change it, contact us within [12] hours of placing your order. Once an order has entered processing or has shipped, we cannot guarantee changes.
We are not responsible for orders delivered to an incorrect address provided by the customer. Packages returned to us because of an incorrect, incomplete, or refused address are handled as described in our Return & Refund Policy.
Lost, Stolen, or Missing Packages
If your tracking shows “Delivered” but you have not received your package:
- Check around your property, mailbox, and with neighbors or building management.
- Wait 24–48 hours, as carriers sometimes mark packages delivered early.
- Contact us at hello@nancylem.store within 7 days of the delivery date.
We will open an investigation with the carrier and work with you toward a resolution. If tracking shows no movement for [10] business days, contact us and we will look into it right away.
Damaged Items
If your order arrives damaged, contact us within 7 days of delivery with photos of the product, packaging, and shipping label. Damaged, defective, and incorrect items are handled under our Return & Refund Policy.
Contact Us
For shipping questions, contact:
NancyLem LLC
30 N Gould St Ste N, Sheridan, WY 82801, United States
Email: hello@nancylem.store
Phone: +1 (567) 333-1563